Tianfeng adheres to the customer as the center and rapid response to customer demands, devotes to providing quality products and best services, continuously creating long-term value for customers and clients.
Customer service centre has been established at Tianfeng to provide clients with efficient hotline services.
When a complaint is lodged against us, the sales person will take a detailed note and inform relevant department to deal with the problem. We assure that a satisfactory response will be given to the customer in regard to the complaint.
The sales department issues Customer Satisfaction Inventory to customers via fax or e-mail, getting the feedback from the customer about the products and services.